Once payment is completed you will receive an email with the details of your purchase and your reservation code. If you have purchased several complementary products, you will receive a different email for each product.

Access the TICKET MANAGEMENT section of our website. To access the ticket management page you will need to enter the following information:

• Email used in the purchase process (the same one where you will receive the confirmation email).
• Booking code or order number: We will provide this in the email you receive once payment is complete. You can also use your order number that appears on the bank receipt once payment is complete.

If you have purchased the tickets on our website but do not receive the email, please carry out the following actions:

1. Check the SPAM folder.
2. Wait a few minutes to receive the email: Although the average delivery of emails in 99% of cases is less than 1 minute from the purchase, sometimes the receipt of the email may be delayed for reasons beyond our control, if You do not need the tickets urgently, wait about 30 minutes and if you still have not received it, contact our Support Center again.
3. Recover your booking code to receive the purchase confirmation email again: If you do not know your reservation code, press the button, RECOVER RESERVATION CODE, in the TICKETS MANAGEMENT section, write the email used in the purchase process and we will resend you again the email with your download link and your reservation code.
4. Wrong email: Sometimes the email has been written incorrectly during the purchase process, in that case, you will never receive this email (we will always be sending it to a different email address). Contact our Support Center again as soon as possible, providing as much information as possible to locate your purchase:

• Full name used in the purchasing process
• Email used in the purchase process
• Purchase day
• Last 4 digits of the credit card you used to make the payment

Payment has not been completed correctly:  If the payment has not been completed correctly, you will receive an email informing you that the payment has not been completed correctly. Please try to make the payment again, preferably with another credit card. For your security, all of our purchases require payment authentication from the customer, so please make sure you can verify the payment before starting the purchasing process.

We have detected that sometimes, for security reasons, your bank holds the money without actually carrying out the transaction (we do not receive the money), because the operation has not been authorized or due to some limitation of the credit card. If you are in doubt as to whether or not the payment has been made, please locate the charge receipt and contact our Support Center again so we can check the status of the payment. Provide us with the necessary information to be able to locate your purchase.

If the money has been withheld by your bank (we repeat, we have not received the amount), in a few days it will be unlocked and available in your balance. If you have questions, ask your bank.

Please note that many mailboxes limit the size of attachments that can be received. Email readers often classify emails received from an account that is not in your address book as SPAM, especially if they include attachments.

To ensure maximum reception of your email, we do not send any attachments in the purchase confirmation email.

Your booking code will appear in the confirmation email.

If you do not receive the email, do not worry, use your order number as your reservation code. The order number identifies your purchase, you can find it on the purchase receipt or in the payment information made with your credit card in the customer area of ​​your bank.

You can also request a new confirmation email.

Use the reservation code together with the email used in the purchase process (the same one where you will receive the confirmation email) to access the ticket management page.

Once payment has been completed correctly, you will receive a confirmation email. Your booking code will be displayed.

The booking code is only used to download your tickets and to identify your purchase if you need to contact the support center.

If you do not know your booking code, do not worry, use your order number as your booking code. The order number identifies your purchase and is unique for each transaction. You can find your order number on your purchase receipt or in the information about payments made with your credit card in your bank’s customer area.

Use the booking code together with the email used in the purchase process (the same one where you will receive the confirmation email) to access the ticket management page.

Once issued, the tickets are fully authorized for use. Go directly to the bus and show them to the driver. IT IS NOT NECESSARY TO GO THROUGH THE TICKET OFFICE.

On occasions some customers have reported to us incidents of airport staff telling them that their tickets are not valid.

PLEASE DO NOT HEED THIS WARNING, YOU COULD BE A VICTIM OF AN ATTEMPT AT FRAUD.

YOUR TICKETS ARE VALID. ONLY THE BUS DRIVER OR AUTHORIZED AIRPORT STAFF ARE RESPONSIBLE FOR ALLOWING ACCESS OR DENYING IT.

Make sure you have valid tickets for your use (they have not been used more times than allowed, you are using a child ticket for an adult or you are using a return ticket as two single tickets, for example).

If any member of the airport staff tells you that the tickets are not valid, act as follows:

– Make sure the driver or authorized staff members, scans the tickets (we assure you that 100% of our tickets are valid for use) and checks that they are valid. If the driver still informs you of an error, write down the incident and request the driver’s identification so that we can file a claim with the ticket issuing company.

If you have received the information from someone other than the driver, ask them for their company ID and write it down. Tell that person that you could take legal action against them for attempted fraud if they force you to buy new tickets while the ones you already have are fully valid.

Please note that there are justified causes to deny a passenger access to the transfer service. The driver or airport staff may deny you access to the bus for reasons that may threaten the integrity or safety of other passengers (drunkenness, inappropriate behavior, frightening or causing damage to other passengers or the material of the bus, etc. …), you can consult in more detail the obligations of the clients in the terms and conditions.

Yes, that is correct, for round trip purchases a single ticket is sent for each passenger (if you have purchased 4 adult tickets you must receive 4 tickets) which must be used for both the round trip and the return trip.

If you have not received that number of tickets, please contact our Support Center.

It is necessary to indicate the date of use.

A single, “one-way” ticket allows you to make one trip (from the airport to Paris or vice versa) throughout the selected day.

A return ticket allows you to travel twice (from the airport to Paris or vice versa; or twice from the airport to Paris; or twice from Paris to the airport). The use of a double ticket as a single ticket is not permitted; at least 24 hours must pass before using the round-trip ticket for the second time.

At the moment, the sale of tickets for line A02 will only be active until September 30, 2024. Check for information soon on the extension of the deadline and the reopening of other lines.

The payment operation is carried out outside our website through the payment platform managed by Banco Sabadell, under a secure environment for our clients. We accept payments by VISA and MasterCard credit cards, as well as any other payment accepted by the Banco Sabadell Virtual POS platform.

For your security, all of our purchases require payment authentication from the customer, so please make sure you can verify the payment before starting the purchasing process.

MODIFICATIONS

It is not necessary to make any modification to the ticket since they are open tickets.

You can use your ticket at any time during one year from the date of purchase, any day, at any time and for any journey as long as it is within the validity period.

CANCELLATIONS

• Customers with cancellation option:  If you have selected the ticket cancellation option during purchase, please go to the ticket download page and press the CANCEL button. You will receive a 100% refund of the amount of the tickets in the next 48 hours (working days)*. If you want to issue the tickets, click on DOWNLOAD, once the tickets are issued they cannot be canceled or modified.
• Customers with tickets already issued: Due to airport policy, tickets once generated are not cancelable under any circumstances.

*The refund period may be altered due to holidays or staff vacations.

The date of generation of the ticket is printed on the ticket, not the date of use.

You can freely take another bus, even if it is not the one assigned to your flight. We recommend that you check the bus departure times to plan your routes.

Sometimes, due to lack of coverage on the client’s phone, inoperative phone or without battery, blocking by firewalls or antivirus, the client cannot have the tickets for use.

Please note that technical failures may also appear at the time of generating the tickets, which could cause a delay in the generation and delivery of your tickets. Our technical team works tirelessly to try to minimize the number of incidents. The error rate in the generation and issuance of banknotes in 2023 was less than 0.05% among all banknotes issued, even so, for reasons beyond our control, unforeseen events may arise at the least expected moment.

In these cases, if after 30 minutes you have not been able to download the tickets or you need them urgently, please contact our Support Center and we will send you the tickets as soon as possible once we locate your purchase. Please do not make a purchase again.

Please provide us with the booking code (if you have received the purchase confirmation email) and the email so we can locate your tickets more quickly.

Tickets can be used in both ways:

• Printing them
• From the PDF on the smartphone

The tickets we send you are ready to be used, go directly to the bus and show the tickets to the driver, he will read the QR codes that appear on your ticket. It is not necessary to go to the ticket office in advance.

Lost luggage declarations are made upon arrival at the airport to our Baggage service. Luggage service is available to assist you. Please feel free to contact the service directly if you have any questions:

by email: bagages (at) aeroportbeauvais (dot) com
by phone: +33 (0) 3 44 11 46 00 (0.45 € / min from France, VAT included)

Lost luggage declarations are made upon arrival at the airport to our Baggage service. Luggage service is available to assist you. Please feel free to contact the service directly if you have any questions:

by email: bagages (at) aeroportbeauvais (dot) com
by phone: +33 (0) 3 44 11 46 00 (0.45 € / min from France, VAT included)

For everyone’s safety, we remind you to never leave your luggage unattended. Please notify us of any suspicious or abandoned luggage or packages. The company is not responsible for stolen luggage or material.

As a safety recommendation, never accept luggage from strangers.

If your question has not been resolved or you have any issue with your purchase, you can contact our Support Center by opening an incident (ticket). We will try to resolve your doubt as soon as possible.